Returns & Exchanges

We offer a 30-day money-back guarantee for any reason, ensuring you have the best experience with our premium audio products. If you are not completely satisfied with your Soundcore purchase, we are here to help with a straightforward return process.

1

Initiate Your Request

Contact our customer support team or visit our online returns portal with your order number and the email address used for purchase.

2

Receive Authorization

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for eligible returns.

3

Package Your Item

Place the product in its original packaging including all accessories, manuals, and cables to ensure a full refund without restocking fees.

4

Ship and Refund

Drop off your package at the designated carrier location; once our warehouse inspects the item, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing